By registering and participating in any activity or service provided by Visnow Ski Club (Visnow), all guests are deemed to have read and agreed to Visnow’s Terms & Conditions and Liability Waiver.

​

【Booking Changes & Cancellations】

• You may request one free change to the date or number of participants at least 30 days prior to the activity.

• No cancellations or changes are allowed within 30 days of the activity.

• If the activity is cancelled after it has started due to personal reasons, no refund will be given.

• In the case of late arrival due to personal reasons, no time extension or refund will be offered.
  (If you use our 30-minute rental assistance service, the lesson will be delayed by a maximum of 30 minutes only.)

• If some participants are unable to join due to special circumstances, the activity will proceed as scheduled for the remaining participants, and no refund or adjustment will be provided.

• If the reserved ski resort is completely closed due to weather or an incident, or if our team cannot reach the resort due to road closures, we will provide an alternative ski resort or rescheduled date.​

​

【Force Majeure】

In the case of force majeure (e.g. serious personal injury or complete ski resort closure) that prevents the activity from taking place, you may submit valid documentation to request a change of booking. We will provide an alternative ski resort and date for rescheduling.

Please note that refunds are only applicable in cases of natural disasters that impact full ski resort operations. Cancellations based solely on a participant’s personal judgment of poor weather conditions are not eligible for refunds.

​

【Equipment Rental Terms (Applicable Only to Visnow Rental Users)】

• Renters must use and care for the equipment properly and avoid any intentional damage or misuse.

• Equipment is strictly for use by the renter only and must not be subleased or lent to others.

• If any equipment is damaged, lost, or stolen, the renter must immediately notify Visnow.

• If equipment is damaged due to improper use or accidents, the renter will be charged repair costs as determined by Visnow.

• If the equipment is lost or deemed irreparable, the renter shall pay the full replacement cost as assessed by Visnow.

• Compensation must be paid immediately on-site following the incident.
  If a formal receipt is required, please request it within one day of payment.

• Renters bear full responsibility for any personal injury or property damage arising from the use of the rental equipment.

• By using Visnow’s equipment rental service, renters are deemed to have accepted all of the above terms.​

​

【Liability Waiver】

1. Assumption of Risk

• I (and all accompanying participants) understand and agree that skiing and snowboarding are outdoor activities with inherent risks, including but not limited to falling, bruises, sprains, fractures, and hypothermia.

• I (and all accompanying participants) voluntarily choose to participate in Visnow’s activities and accept full responsibility for any risks or incidents that may occur.

• I (and all accompanying participants) understand the risks involved and acknowledge that we are responsible for purchasing personal travel insurance that includes ski coverage to cover any medical or accident-related expenses.

• I (and all accompanying participants) confirm that we are in suitable physical and mental condition to participate in any Visnow activity.​

​

2. Responsibilities & Limitations

I (and all accompanying participants) fully understand and agree to the following:

• The Visnow team will make every effort to provide professional and safe instruction, but cannot guarantee a risk-free environment.

• If any accidents or injuries occur during the activity due to third-party factors, Visnow will offer necessary assistance but bears no legal liability.

• If I (or any accompanying participant) cause damage or injury to others during the activity, we accept full responsibility, and Visnow shall not be held liable.

• If I (or any accompanying participant) disobey instructions, act independently, fail to wear equipment properly, or engage in activities beyond our personal capabilities, resulting in accidents or injuries, Visnow and its instructors bear no legal or financial responsibility.

• If I (or any accompanying participant) experience injury, accident, property damage, or loss while participating in an activity organized by Visnow’s partner or third-party providers, Visnow will provide necessary assistance within reasonable means but will not be held legally or financially liable.​

​

3. Personal Belongings

• Please take care of all personal belongings (such as mobile phones, wallets, passports, etc.).

• Visnow will not be held responsible for any lost, stolen, or damaged items.​

​

4. Photography & Media Usage

• During the activity, instructors or photographers may take photos or videos for documentation or promotional purposes. Some media may be used on Visnow’s website, social media platforms, or other promotional materials.

• If you do not wish to be photographed, please notify us before the start of your lesson.

 

In case of any disputes regarding the above terms, V.I Group, Ltd. (Visnow) reserves the final right of interpretation and decision.

These terms are effective upon publication. This version shall prevail, and Visnow reserves the right to update these terms at any time without prior notice.

​

If you have any questions, please contact: info@visnow.jp